Terms & Conditions

Terms and Conditions

Acceptance of the Ecotao Store Terms and Conditions

We are Ecotao Enterprises CC (Registration number 2001/053814/23). Your access to and use of the Ecotao store is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Copyright

All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Ecotao Enterprises, or otherwise used by Ecotao Enterprises as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
The use of automated systems or software to extract data from this website or www.ecotao-store.co.za (‘scrape’, ‘scraping’ or ‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with Ecotao Enteprises, in which permits it access to Ecotao’s price, stock and listing information.

Payment Methods

We accept payments via one of three methods:

  1. PayFast – You will be redirected to Payfast.
  2. Zapper – You will be redirected to Zapper to complete the payment (Note: You require the Zapper App installed on your smartphone).
  3. EFT –  You will receive an email with our bank details provided, proceed as follows:
    • You will receive and email with a Proforma Invoice with our account information located in the footer.
    • You need to use your order number as the reference on your transfer.
    • For internet banking, the place to insert your order number is usually marked “Beneficiary’s reference” or “Their reference”.
    • It can take up to 3 days for us to receive and process your direct transfer.
    • Cheque payments are subject to a 7 day clearance period and we will only process your order after the cheque has cleared.
    • Please send the proof of payment to sales@ecotao.co.za

You will receive a Proforma Invoice attached to your order confirmation email once the checkout process is completed. For Payfast and Zapper, we will begin processing the order once payment hass been made. For EFT payments, we will process the order once the payment has reflected in our bank account or if valid proof of payment (POP) is provided.

Shipping and Delivery

General Shipping

The delivery costs will be displayed on checkout and is based on the dimensions and weight of the products and the delivery destination. We use Courier-Guy for our door-to-door courier services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday. The courier rates will be dynamically calculated and displayed on checkout.

Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.

Backorders

Please note, for products marked as only available on backorder, delays are typically 3 to 6 weeks, but can extend to 8  to 10 weeks in the case of new sea freight shipments.

Returns Policy

This policy does not refer to items that you may have received damaged, faulty or incorrect (these will need to be reported within 5 days of receiving the item).

Reason for returnNeeds to be reported within:Do I need to pay for return shipping?
Received physically damaged5 days of receiptNo
Incorrect info/ Incorrect item5 days of receiptNo
Unwanted/bought the wrong item7 days of receiptYes
Faulty (Electronics)
s56 (read with s55) of the CPA
Item’s warrantyNo
Does not serve particular purpose (s55(3) (read with s20) of the CPA)10 days of receiptNo

Read More

Instruction Manuals

When purchasing products under the following categories, please ensure that you follow the relevant Instruction Manual from the list below. Failure to adhere to the instructions will constitute negligence and render the warranty void.

 

Privacy Policy

We respect the user’s privacy and will take reasonable measures to protect it. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with the user or another specific natural or juristic person and can be used to identify the user or that person (personal information). Click the “Read More” to view the specifics of our privacy policy. Read More

Last updated: 13/06/2020